3rd Line Support
If a problem cannot be resolved over the telephone or remotely by the Second Line Support team, then a specialist engineer can visit your site within the agreed response time.
A fixed number of visits by a Third Line Engineer will be set out in the Service Level Agreement on the support contract.
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Update your WAN/LAN
with a secure, flexible solution that can keep pace with your business. WANs and LANs >>>
News and events
NDR responds to calls following serious flooding
At NDR, we are currently responding to a high number of invocations and standby calls from our customers that are affected by flooding in Central and Western England. further details >>>
Downloads
The Press Association
ICM implements a multi layer LAN solution for the Press Association. case study pdf >>>
