Assist 24 (1st Line Support)
With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.
Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.
Remote connectivity can be established in a number of ways including:
- Managed gateway on customer site
- Web based tools for users who have Internet access
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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News and events
Business Continuity Briefing
ICM invites organisations who are new to business continuity and based in the M25 / M4 and M3 corridor down to the South Coast, to join us for an introduction to business continuity at our brand new centre in Farnborough. further details >>>
Downloads
Green IT and Climate Change - is virtualisation the answer?
Information Technology is responsible for emitting as much carbon into the atmosphere as the aviation industry and is likely to become the next focus of the green lobby. white paper pdf >>>
