Service Desk
ICM delivers 24x7 dedicated support with a single point of contact and direct access to ICM
technical staff for all enquiries across the UK. A range of flexible hours of cover are
available, so the level of service you receive will be specific to your call level requirements.
ICM has a diverse range of engineering skills allowing us to meet your demands. With a range of service options available, ICM can deliver a high level of service to assist in the availability of systems and users to your business. To maintain quality standards our Service Desk follows ITIL framework methodologies and best practice to deliver the service.
On a monthly basis, ICM will provide you with a standard report containing management information with regard to the incident activity for the reporting period.
The options available within this service are:
- Assist24 (1st Line Support / Helpdesk)
- Admin24 (User Admin)
- Remote software installation
- File restoration from backup
- 3rd party call management
- Backup reporting
- Antivirus reporting
- Batch file processing
- Comms link call management
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Have you got adequate scope and depth of internal resources for your next planned project?
News and events
Business Continuity Briefing
ICM invites organisations who are new to business continuity and based in the M25 / M4 and M3 corridor down to the South Coast, to join us for an introduction to business continuity at our brand new centre in Farnborough. further details >>>
Downloads
Controlling WAN Bandwidth and Application Traffic
In the battle for bandwidth on congested WAN and Internet access links, demanding applications, such as large downloads or email attachments, can flood capacity and undermine the performance of critical applications. white paper pdf >>>
